Using Sentiment

All your questions about our solution for assessing customer sentiment answered

Creating An Account

It's takes just minutes to get your account and start using Sentiment.  Accounts are per tracked location. I'm trying to come up with a better term but essentially what it means is that each account can be used on as many devices as you need but t...

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By Brian O'Connell

February 3, 2020

What Equipment Do I Need?

You don't need any specialised equipment to use Sentiment. A tablet or phone with an internet connection is it.  As long as that is available you can place the tablet or phone in a place where the customer can see and tap it. Or you can hand it to...

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By Brian O'Connell

February 4, 2020

In How Many Locations Can I Use Sentiment?

You can use one Sentiment account in as many locations and on as many terminals as you need. Because it is a web-based system all you need is to access it on a suitable phone or tablet which has internet connection. Each account is a discrete "pre...

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By Brian O'Connell

February 3, 2020

The Customer Sentiment Rating

The customer sentiment rating is an indicator that allows you to easily assess your customer satisfaction for a month and compare your performance over time. The rating will be sent to you in your regular report. What The Rating Means The performa...

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By Brian O'Connell

February 27, 2020

Getting The Maximum Number Of Responses

Sentiment provides a measurement of your customers happiness in two steps. 1. Get feedback from the maximum number of customers 2. Put it in a format that you can act on quickly Obviously the success of point two is dependent on how successful poi...

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By Brian O'Connell

February 6, 2020

Technical