Creating An Account
It's takes just minutes to get your account and start using Sentiment. Accounts are per tracked location. I'm trying to come up with a better term but essentially what it means is that each account can be used on as many devices as you need but t...
What Equipment Do I Need?
You don't need any specialised equipment to use Sentiment. A tablet or phone with an internet connection is it. As long as that is available you can place the tablet or phone in a place where the customer can see and tap it. Or you can hand it to...
In How Many Locations Can I Use Sentiment?
You can use one Sentiment account in as many locations and on as many terminals as you need. Because it is a web-based system all you need is to access it on a suitable phone or tablet which has internet connection. Each account is a discrete "pre...
The Customer Sentiment Rating
The customer sentiment rating is an indicator that allows you to easily assess your customer satisfaction for a month and compare your performance over time. The rating will be sent to you in your regular report. What The Rating Means The performa...
Getting The Maximum Number Of Responses
Sentiment provides a measurement of your customers happiness in two steps. 1. Get feedback from the maximum number of customers 2. Put it in a format that you can act on quickly Obviously the success of point two is dependent on how successful poi...
Technical
How Do I Put Sentiment On The Home Screen Like An App?
Sentiment is a web app that is intended to be used on a tablet or phone. But rather than save a bookmark to the browser we recommend you operate it from the Home screen just like an app. This is simple to do and we've configured it with a home-sc...
Removing The URL Address Bar
Sentiment is a web app. This is very useful because it means you can open as many instances as you need as fast as you need. But, as a web app the default is for Sentiment to show the address bar and surrounding chrome of the browser. This is not ...
Preventing Customers Changing App
One of the worries of businesses is that customers will change the app that's running on the phone or tablet. Luckily both Apple and Google thought of this and they have very simple ways to lock down what people can do. iOS: https://support.appl...
