Using Sentiment

All your questions about our solution for assessing customer sentiment answered

Creating An Account

It's takes just minutes to get your account and start using Sentiment.  Accounts are per tracked location. I'm trying to come up with a better term but essentially what it means is that each...

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By Brian O'Connell

updated over 1 year ago

What Equipment Do I Need?

You don't need any specialised equipment to use Sentiment. A tablet or phone with an internet connection is it.  As long as that is available you can place the tablet or phone in a place where the...

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By Brian O'Connell

updated over 1 year ago

In How Many Locations Can I Use Sentiment?

You can use one Sentiment account in as many locations and on as many terminals as you need. Because it is a web-based system all you need is to access it on a suitable phone or tablet which has...

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By Brian O'Connell

updated over 1 year ago

The Customer Sentiment Rating

The customer sentiment rating is an indicator that allows you to easily assess your customer satisfaction for a month and compare your performance over time. The rating will be sent to you in your...

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By Brian O'Connell

updated over 1 year ago

Getting The Maximum Number Of Responses

Sentiment provides a measurement of your customers happiness in two steps. 1. Get feedback from the maximum number of customers 2. Put it in a format that you can act on quickly Obviously the...

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By Brian O'Connell

updated over 1 year ago

Technical

How Do I Put Sentiment On The Home Screen Like An App?

Sentiment is a web app that is intended to be used on a tablet or phone. But rather than save a bookmark to the browser we recommend you operate it from the Home screen just like an app.  This is simple to do and we've configured it with a...

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By Brian O'Connell

updated over 1 year ago

Removing The URL Address Bar

Sentiment is a web app. This is very useful because it means you can open as many instances as you need as fast as you need. But, as a web app the default is for Sentiment to show the address bar and surrounding chrome of the browser. This is not...

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By Brian O'Connell

updated over 1 year ago

Preventing Customers Changing App

One of the worries of businesses is that customers will change the app that's running on the phone or tablet. Luckily both Apple and Google thought of this and they have very simple ways to lock down what people can do. iOS: ...

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By Brian O'Connell

updated over 1 year ago